Florida's NET Sensing Δ 4th of April 2017 Ω 10:13 AM

ΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞ
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«NET Sensing of the United States	Θ	Θ
ΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞΞ

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~ Sundown

»Sundown
ξ artificial intelligence

Sundown AI innovates on Avaya to build next generation Artificial Intelligence
ξ to provide next generation AI technology that enhances the customer experience
ξ to provide a live simulation of an advanced AI that allows users to interact with full communication enablement
ξ technology to deliver an AI experience in contact centers through
ξ the prediction of customer preferences and resolutions to problems
ξ that are typically handled by live agents, allowing companies to become more productive

ξ to provide automation and analysis of customer interactions via Avaya’s Oceana platform
ξ by delivering efficient self service and agent-based customer care in real time

ξ Sundown AI, uses machine learning to create a semantic graph of a company’s interaction
ξ with customers via chat, email or calls
ξ when support requests are received, Chloe uses NLP to parse and understand the customer’s request
ξ once intent is identified,
ξ Chloe uses graph algorithms to identify the right answer for the question
ξ as she encounters a case with new information,
ξ Chloe uses machine learning to learn and evolve

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